Finrite, where service is so bad that there is actually no service!!!!

I will never advise anyone to take this insurance. I cannot believe that Edgars has this insurance for their customers. For a week now we have been struggling to log a claim. On time every month our account is paid and the first time we need it, its not available because they are offline every single day so far and numerous times daily i hear 'they are working on the problem' from their call centre. They are working on nothing if you ask me because everyday they are offline. Today i just had enough of them, our Edgars store had also called them infront of us, only to hear the same story, they then asked to speak to a supervisor or manager and then the phone was dropped in their ear. They then called again, this time the consultant was so rude but transferred us to a manager. There is no plan B to log claims when they are offline so we sit without a phone, no claim logged and yet have to pay insurance??? Beyond pathetic! I was given an email address of a person there that i should email and they will email me when they are online which will possibly be never because of how its going now already!