FINRITE / VODASURE / VODACOM

On the 23rd of February 2022 I handed my cell phone in at Vodacom Stellenbosch Branch for repairs. The branch discovered that the wrong IME number was on my contract. As this would be a problem to claim, the branch went through tremendous effort to assist me with Vodacom Head Office to rectify the problem. I was standing in the branch for more than 2 hours listening to the conversations between H O and the branch, because if the wrong IME number was listed on the claim form, the claim would be declined. In the meantime I received e mails from Finrite, Reza Ravat, to inform me that the claim has been declined for exactly the reason mentioned above.

Today I tried to contact the assistance number, only to be transferred from the one to the other, with no proper assistance. For almost an hour I was holding on even listening the person breathing on the other side, just ignoring me and the call was cut.