FINRITE U SUCK

I took out TelkomFinrite insurance on my phone when I purchased the device, in Nov2019 I broke my screen on the 30th Nov 2019 I took my device into Telkom Walmer Park Port Elizabeth and filled in all the paperwork for the claim. I paid excess of R500 on the 9th of Jan 2020 as no repair would be done until payment was made. On the 20th Jan 2020 I received a SMS telling me the repair had been done and a courier has beer requested to collect my device, got another sms on 26th Jan 2020 telling me that a consultant would contact me within 48 hours I am still waiting. I called the call center on 31 Jan 2020 and was told the repair center only opened at 10h00 and they would call me back and I am still waiting. I have sent 3 emails had no reply. I called again this morning just to be told they off line and when I asked to speak to a supervisor I was put on hold and then hung up on....we have 3 devices on this insurance and they are all going to be canceled...I AM AT BREAKING POINT