FINRITE THEY HAVE BEING DEBITING MY ACCOUNT FOR FULL 3 YEARS BUT NO HELP WITH CLAIMS THIS IS A PURE **** STAY AWAY!!!!!

I took the attached cellphone insurance in 2018-06-17

Through telkom I have being paying my premiums since 2018 on the 16th of October I lost my phone i was advised by telkom( mall of the south ) that I need to contact finrite with the required documents which I did send it to finrite on monday 19th no one from finrite gave me feedback if they received docs or not

On Tuesday I phoned finrite I was told that they cant find my information that they need they must escalate to telkom which will take upto 48hours , 48 hours passed no one said anything then on Monday I phoned finrite I was told now that the saps stamp it's not clear , on tuesday I resubmitted the documents now am told they need to escalate again for another 48 hour to 72 hour as they still don't find The info they need

Am really very disappointed as customer to be taken advantage like this please can I really get assistance on my enquiry