Finrite TERRIBLE service AGAIN!!!

<p>As I am writing this I am on hold for the past 27min 47 seconds. Because Finrite does not have any papers for my insured cellphone that I was paying for the past 4 years R32.00 a month. So now I want to know as a insurance company arent you suppose to tell me what is insured for that amount? Why cant you tell me what I insured, you aparently dont have any paperwork for this, so I want answers as this is not the first time you dont have papers of my stuff, do you have ANY papers of ANY other clients? Why do you still have clients. My phone shows that I have been holding on for 34min now!!! As I asked to speak to a supervisor. Wilbur was not of any help. I need answers!!!!!!</p>