Finrite telkom with poor services

In 2017 I claim a mobile with telkom finrite insure, I got the phone almost in 3 months. I had keep on reminding them about my claim. They dont put effort, dont reply to your emails, unless you keep on calling them. Im experiencing the same now. Last week friday on 24 May 2019; I sent an email. They reply to it tuesday evening after I make contact with them. They ask to blacklist a IMEI. I called Telkom and I was told it will be blacklisted after 5 hours. I sent an email to the finrite administrator that was helping me yesterday. I havent received any feedback. I guess I must do the same thing I did in 2017, to keep on calling you. Maybe it will take a year this time resolved the issue. I'm failing to understand How finrite is operating. People using your insurance at Edgards dont even wait a month for the issue to be resolved