Finrite telkom insurance is useless

On 20th November 2019 i lost my phone and completed all the required papers and sent my claim. 2 weeks later i called seeing that the was no response from the insurance but unfortunately i couldn't get hold of an agent as i was always on waiting list informed that the is high call volume until i run out of airtime. this occurred until December but fortunately i spoke to an agent and she told me that no one registered my claim on the system but she assisted me with that. few weeks later i called again and i was informed that my claim is under administration since it was registered late. On January i was told that my claim has been approved and i will receive an email or SMS with the excess fee but now its 2 Months later still waiting. Am giving up on this now because its dragging for too long all i want is to cancel my insurance because finrite insurance is useless especially those call center agents.