Finrite & Telkom Insurance a painful claiming experience

@Telkominsurance @Finrite.

My wife and I just called your call center to track the progress of her claim, to our luck a very rude claims handler, Precious Ramaru answered our call and basically gave us a different message as that we had gotten yesterday from Lerato who had said that they had received our excess amount and that we should expect the phone before the end of the week if it is still available. Our call was today was to follow up on progress which Precious Ramaru made sure that through her actions that both Telkom and Finrite do not have customers at the center of their heart. We are really not impressed.