Finrite / Telkom ******

I took out a cellphone contract with Telkom mobile and finrite is the underwrite insurance. I specified on the check list from Telkom that I want insurance.

5 months down the line I got ****** I lost my phone. I went to Telkom to let them know and to start the claim process, only to find out that the phone was never covered, even though on the checklist its state clearly that "I want insurance. Telkom referred me to Finrite, November 2019. I called finrite was unable to get through, I email and sent the necessary documents, including invoice, police statement and ID, Finrite never got back to me to acknowledged the email. I kept on trying to contact them and going back and forth with Telkom as well. only now begging of February did come back to me. An agent named Natasha called me to say the was a backlog hence my insurance request was never captured. What a joke, that's a pure lie. This agent advised me that I will have to pay the premiums from as from July 2019 till January, plus excess fee. she said the outstanding premiums is about 700+. recently I notice from my Telkom Invoice the insurance that was never captured, has been now captured and active, but I haven't even received insurance documents, let alone a mere reference case number. I have been trying to get hold of this Natasha person from Finerite to conclude the case and start the claim process with no avail. I have called Finrite thousand time the call gets dropped, I have called *** / *** / ***/ ***, all these number my calls get dropped.