Hellopeter
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1 reviews | Active since Aug 2016

14 Sept 2017, 12:42

Finrite Should Close Their Business!

Days and months are going by I still haven't received my handset that i am trying to claim from the month of August. According to Finrite with the usage report that they received from Telkom is that i last used my handset on the 1st February 2016, ofwhich the handset was ****** on the 21st of August 2017. Thobeka Maqubela from Telkom sent me a usage report dating on 23rd August 2017. Finrtire is still perhaps sitting watching movies or drinking champagne instead of attending to our matters as clients,. The frustration of this is that every month us as customers keep making regular payments which are up to date to Finrite only to have Finrite to conduct their business inaccurately with bad attitude from their call centre agents.

If our requests as clients are too much for Finrite to handle why then dont they close their business so that we can easily take up insurances with other companies. Finrite should just close their business cause clearly they are very *********** in running a successful business.

0
Replies (3)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply14 Sept 2017, 12:48
Official

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite

's update14 Sept 2017, 13:07
Reviewer Update
Investigating the matter does not mean that you have resolved the matter while you sit and able to use your cellphone and here i am without a cellphone and yet monthly you deduct your money for the insurance. Every time one has to deal with you its worse than hell you know how to shorten a persons life span. Thank you
's update14 Sept 2017, 13:45
Reviewer Update
This should serve as evidence that during the period you claim that i last used my phone it was already actually booked for repairs. Thank you! I am doing your JOB!!!!!!! Re: ********** 209 ( TRJ012100 ) Thembalethu Nquka ********** Attachments2/10/16 to Busisiwe Good day, kindly open the attachments that you requested in order to process my claim. Thank you On Tue, Feb 9, 2016 at 10:43 AM, Busisiwe Mtshali ********** wrote: Good morning Trust all is well, As per our conversation, please see below for what should be in the affidavit: 1. Date of damage 2. Full description 3. Where did the incident occur 4. Make and model of the device 5. IMEI number of the devise Kindly attach the affidavit with your I.D copy. Thank you Please note ALTECH AUTOPAGE has been exempted from the financial soundness requirements under the FAIS Act until 29 February 2016. Description: Description: Description: Description: Description: Description: Description: Description: ********** Should you need further information, please do not hesitate to contact the writer hereof. Busisiwe Mtshali | Call Centre Agent | Representative under Supervision Finrite Insurance Administrators, Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t ***| f *** ********** | www.finrite.co.za Description: Description: ********** Finrite administrators (Pty) Ltd are Authorised Financial Services Providers. All emails are subject to the terms and conditions contained in our email disclaimer, which is available here: http://disclaimer.finrite.co.za 3 Attachments Thembalethu Nquka ********** 2/11/16 to Busisiwe Thank you so much for your time and assistance i will deposit the money as instructed during the course of the day on the 12/02/15. Thank you so much again On Thu, Feb 11, 2016 at 9:26 AM, Busisiwe Mtshali ********** wrote: Good morning Trust all is well Kindly be advised your Telkom insurance claim has been authorized, kindly see below details for your excess fee payment Account number Account name Bank Branch code Reference number Amount Bank Type ********** 62 Finrite Business Trust Standard Bank 00 1 ********** 000209 R 750 Current Please email proof of payment to ********** Thank you Description: Description: Description: Description: Description: Description: Description: Description: ********** Should you need further information, please do not hesitate to contact the writer hereof. Busisiwe Mtshali | Call Centre Agent | Representative under Supervision Finrite Insurance Administrators, Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t ***| f *** ********** | www.finrite.co.za Description: Description: ********** From: Thembalethu Nquka ********** Sent: 10 February 2016 06:14 PM To: Busisiwe Mtshali Subject: Re: ********** 209 ( TRJ012100 )