Finrite should be investigated

Last 2 weeks I complained about Finrite not getting back to us regarding the laptop claim. They responded and asked if we paid the excess money which was not paid then. Last week Wednesday I paid the excess and was told to wait 48hrs for it to clear. It's more than a week since we waited for their call from the claims department. I think that the companies using Finrite should look elsewhere for insurance because they are incapable of customer service.