Finrite ******** Vodacom customers

Finrite is ripping customers off and need to be reported. It's shockingn that Vodacom chose them. They have absolutely no idea what they are doing and frankly dont care about customers or Vodacoms reputation. I have never experienced any issues with claims before from Vodacom. Since they changed to Finrite, hundreds of customers are unhappy, get no answers and are still without devices. I call daily,if I'm lucky and its goes through after like the 10th try, you get cut off or you get a consultant that asks so many details like I'm applying for a car. They don't know what they are doing, they put you on hold for over 10 mins and just like that, no comeback. A new call and you have to start all over again because they clearly have no proper systems that keep track of customers information.

@Vodacom please please resolve my issue, I just want my phone back fixed, unfortunately this experience has caused me to opt for other service providers.