Finrite ****

It's been 2 weeks that I have claimed with this company, the last communication I received was that they acknowledge my claim, after that I have had to call them to find out what the access fee is and call to find out whether they received the money or not, after they confirmed they received my money my claim has been ignored I called on Tuesday I was told they had placed an order for my device and when I called again today I'm told that the previous consultant **** and it will be sent for a second authorization today. So basically I will have to wait longer to get my phone, why should anyone continue paying for this? I'm never taking another contract with Telkom again if they will keep Finrite administrators