Finrite refuses to give me reasonable options to replace my tablet!!

I am so disappointed @ Finrite insurance! My son lost his tablet which was insured for R1000 l! Submitted a claim and we were asked to pay access which was shocking as I haven’t claimed in a while! paid the claimed and Waited a week for feedback which I had to call in myself to find out what the hold up and the guy said they ddnt receive POP which was sent to them via email and spoke to someone who verified that it’s been received!! Long story short the claim has been approved! For a R1000 but I’m only give 2 lame options which were Nokia and Hisense cellphones,those 2 brands aren’t very good especially if that cheap!and my son had a tablet for a reason Hez only 7 years what is he supposed to do with a cellphone? I told the consultant I’m not happy with be fed limited options! I mean 2 phones I choose from with your own money??? What happen to being given a voucher and go choose at a store what you want? And I asked if I add on money to get a tablet which is more than R500 will I get an option.l of increasing my monthly premium to be covered for the value of the tablet!! Nope we are not allowed to do that mam! This is utter ****! You cannot call urswlves insurance if your payouts are going to be for your convenience!ive been waiting for 3 weeks for a consultant to get more options from their “suppliers” and yet there are so many options we see online and at the shops everyday?? What is this??

Why did you not consult ya as clients when you changed your policies frm choosing a phone at a store to accepting whatever we feel like sending g you via post! That’s unfair!