Finrite poor service no communication

I have been trying to contact Finrite insurance, you are listed as a public recipient on FNB ONLINE BANKING , an amount of R3900 was paid to finrite Telkom access , when telkom was searched you came up and funds was paid to you , I am trying to request a reversal and I cannot get through this funds was paid in April 2022 , I have been to the bank numerous times asking for assistance they notified me they do not have your details I tried various numbers and I cannot get through to you , I have left a message on your Facebook profile asking you to assist , I have not recieved a reply , I am not your client please refund this R3900 back to me , I have been to telkom they also do not have the correct number for you I was told by fnb that the only information they can give me is the money was paid to a standard bank account , I have emailed *** with no response, please can I have a contact number so that I can recieve this refund , I have the proof of payment, my contact number ***