Finrite - Pathetic Service

I lodged a cell phone claim with Finrite under Edgars Insurance on or about the 25 February 2021 and they acknowledged receipt of claim and it was approved on the same day with reference EDCLMC***. I was advised to pay an excess fee of R500 before repairs can start and I paid on the 26 February 2021 and I emailed proof of payment on the 04 March 2021. It took them a week to arrange for courier services to come and collect the device, but finally, it was collected on the 08 March 2021 and they acknowledged receipt and it was being evaluated on the 10 March 2021.

I called Finrite on the 16 March 2021 checking the status and progress on the claim and, I was told I will receive an sms. On the 17 March 2021 and I was shocked when I got an sms that says my device has been assessed but will be repaired upon receipt of excess payment. I called them back and they found the payment and they will send an email to their technical team and as soon as they are done, they will end me an sms and an arrangement will be made with the courier to deliver the device.

Since then its been quiet and today 30 March 2021 when I called, one of their Administrators, Sekudi or Sekadi explained something that was absurd that, they were not aware that the device was coming for the second time, she asked for a collection date from me and the tracker reference of the courier so she can send an email and, when I asked what is going on, why is she asking me all of this stuff, she dropped the phone on my ear not telling me what is happening with my device.