FINRITE pathetic service

I am so disgusted with the type of inconsiderate and unprofessional service I received from FINRITE and its employees. I submitted my mobile device claim and all required supporting documents Loss/Theft: Signed Claim Form, Copy of ID Document, SAPS Case Number , Affidavit and ITC Reference Number as requested by FINRITE. Instead of notifying me of a discrepancy, FINRITE waited for me "the client" to inquire on the progress of my claim. I called FINRITE customer care and I was told the stamp on the SAPS affidavit is hazy, so now my point how has this unclear stamp of SAPS become my problem when I was compliant with all the supporting documents requested from FINRITE. Why I am I being inconvenienced about a dry SAPS stamp? I will definitely rethink extending any business with FINRITE in the future.