Finrite PATHETIC

Very disappointed in the service i have gotten regarding telkoms insurance. I called in on the 22/11/19 requesting to cancel the insurance on the device i have on contact with Telkom. I was advised to email Finrite and cancel with them. Which i had done, on the 23/11/19 it had been cancelled but have to serve a 30 day Cancellation period which i did.

On the 02/01/2020 and amount of R83.73 was deducted from my accout with my telkom account.

I received a telkom invoice on the 7/01/2020 i had called into Finrite to tell them that im still being deducted of R83.73, I was told that the matter will be escalated, and if an amount gets deducted again i should call in again.

I called in on the 1/02/2020 and spoke to a Presilla Ramaru, and again i was told the situation will be escalated, and i should receive feedback within 48 hours on working days.

Its 3 days later and still heard nothing.

I called in again today and spoke to a Siyabonga Mahlangu which was completely ***********. Took so long to answer it felt almost like the line had dropped a couple of times. And again i was told the matter will be escalated. And he can get a supervisor by the name of Natasha Claasen to call back but no time frame was give. Will it be exactly the same as they will contact me after 48 hours?

When will i recieve my R167.46 refund back?

I personally feel that this is *****ing from me.

WHEN WILL THIS BE RESOLVED, OR WILL IT JUST BE ESCALATED AGAIN??????