Finrite ***** and shifting blame on Vodacom for THEIR mistakes

Finrite takes NO accountability for their mistakes. My contract phone's insurance was canceled by THEM, without my knowledge. Now my phone broke and as usual I take it in, after 2 weeks they phone me and say "sorry, system error". I asked them WHO cancelled or gave auth for this and the answer from them was VODACOM had a "glitch". They will however fix this if I PAY OVER R1700!!!! For their mistake!!!!!!

So I got in contact with vodacom and they said they CANNOT do that, it can only be done by Finrite. So its blame shifting and Im without a phone. Finrite also claimed they will phone me back, however this never happened. They just wish i would go away and this "error" will be forgotten. I still have a year left but must now pay another year for THEIR "SYSTEM ERROR".

POOR POOR SERVICE, making me pay for nothing!!!!