finrite *****

I have claimed from Fin-rite June 2018 for my phone ,and the phone was approved i waited for the phone calling so many times and they put me on hold for more than 15-20 min then after they hung up, I've been tolerating this bad service thinking that i will get my phone after all but no . i went to complaints & i tried there thinking these people will resolve my issue but they never did ,i spoke with the lady called Gene shes been trying to help me for 3 - 4 months now and i waited for the phone since they told me they cant give me cash but they ddnt have phone for that amount ,i waited ...... they sent me an email saying they do have a phone i must just top up and send the proof or payment i did that too hoping i will get the phone ,i waited again ,then yesterday i sent an email asking when am i gonna get this phone cz am gonna leave now and ill be back in January as they said the phone is coming i must give them my address and i did that ,this morning they rep**** to my email saying there was a technical error the phone was not sent imagine after they **** telling me that the phone is on the way ,what technical error is that ?that will return the phone that was already on the way .....Finrite is a ***** and lairs they dont want to payout they just want to receive receive and and receive our money but when it comes to payout its a struggle who waits for 7 months for the claim sies man. i really dont know what to do now ,all im asking is finrite to give me all my installments that they've been deduction from me i don't want their phone anymore i just want what is mine thats all