Finrite is TRULY UNRELIABLE

I am writing a review on behalf of ZIpho-Ezihle Runu who is insured with Finrite via Edcon.

Finrite has proved to be unreliable and has given me the run around! This is what happened when I submitted my cellphone for repairs after damaging the screen accidentally.

26 Dec '19 - I took my phone in for repairs, I was informed it would take 3-6 weeks because of the timing and public holidays.

19 Jan - They sent me an sms saying phone will be repaired upon receipt of access fee. 20 Jan I asked my partner to call for me because bank details and fee weren't included in the sms. Upon making the call I received the details.

21 Jan I paid R500 access fee quoted in the sms to the bank details given on the previous day via the telephone call.

26th Jan I called to check status of phone, they said it's still being fixed

28th Jan I called to check again as per a call centre agents instruction, to be told I only paid R500 and I was supposed to pay R1000, which was not communicated in the sms that quoted the access fee on the 19th of Jan. The Call centre agent said his superior will conduct thorough research and investigate to see this through and he'll personally get back to me - which has still not happened.

I am highly disappointed and at an inconvenience because I do not have a proper working phone as I am waiting on mine. What is worse is the fact that I am the one making the effort to call and get answers as nothing has been communicated with me at all. This is atrocious service delivery and I would not recommend anyone use Finrite as a cellphone insurer.

My contact number is *** for further information!