Finrite is the worst insurance ever.

I took an insurance with Finrite in 2019 after I had bought a cellphone with Telkom. This year in April 2020 I noticed that my debit order had decreased and when I called Telkom to find out they told me that my insurance had been cancelled. I told them that I did not cancel my insurance therefore Finrite did this without my consent. I called Finrite a couple of times and they said the issue was with Telkom. I then called Telkom and they told me the issue is with Finrite so I have been taken back and forth by both compnaies. All I want is for my insurance to be reinstated or my money back for all those months I have been pahying it because I did not cancel the insurance myself. Please assist me with this problem.