Finrite is the worst insurance company EVER

I had an Edgars insurance administered by Finrite. I initiated a claim for a damaged cellphone, It took them three weeks to collect the phone from my house. They eventually collected the cellphone from there they were silent. when I followed up with them I couldn't get a straight answer as to how far they are with my claim. Now when I call the call center, they always hang up on me because "The line is bad". I initiated the claim in June 2020 and they still haven't resolved my claim