Finrite is *****ing my money and doesn’t want to credit me back and their service is ****

I had insurance on my tablet then got lost and claimed Samsung A2 and only realized at a later stage that am being debited twice, for the tablet and Samsung A2 i then called n spoke to Luigi Mthethwa sometime in December and he confirmed it is true am being debited twice n that he is escalating the issue and tha he will give me feed back. After weeks of not hearing from him I called again n was told der is no sign of me being assisted or call logged regarding my issue, then stated all over again with 2nd person then same story was told I waited again to be contacted and no one contacted me. Yesterday i called again and guess wat ... no call logged or any issue escalated i spoke to Zanele n asked to speak to her supervisor she then refused i asked for Luigi because he knw my issue i was told he is on another line then i told her i will hold n wen she got back to me all of a sudden Luigi is not at work and that ddnt make sense to me. Finrite is debiting me twice on one cell number for months now and doesn’t want to credit me back n wen i call to enquire am being taken from pillar to post