Finrite is pathetic

So I've lost my phone on the 13 of May 19 gave all of my documents to Rene at Edgards Parow centre. Waited 14 days no feedback according to her the Samsung s9 is discontinued so I took the Samsung note 9 instead paid the access fee and the difference send my receipts to Nthabiseng Moiloa from finrite after she gave me the options according to her the order has been placed . Well I'm still waiting. Send a email to Nthabiseng Moiloa on the 6 of June 2019 to ask when I will be getting my replacement device send another email on the 7th of June and then one yet today 18 of June 2019 it's been a month and 5 days and still going . Firstly the trauma I had to go to of losing my phone the disappointment of finrite and there staff is just unreliable. Your money is good enough every month never late but not getting the service and satisfaction I'm paying for