Finrite is an insurance *********

Finrite is a **** Im insured by finrite administrators for my two cellphone contracts with Telkom. In March 2020 i lost a phone and i processed a claim with Finrite and after a long time i was advised to pay an excess amount of 1559.00. While my partner was paying the excess she mistakenly used their branch code as reference instead of using our claim number as reference. They ddnt bother calling us but after a long time we called them and they told us they ddnt get them, on their system they picking up a different amount and they will escalate the matter to finance. While we still waiting for their feedback we decided to pay and use the correct reference cos they told us that they wont process our claim with wrong reference and reclaiming the money might take long. Again after a long time we called them and they said they got the money and they will process the claim. When we called them they said they giving us a P20 pro and when we compare the excess that they asked us to pay to the value of the phone they want to give us it ddnt make sense. Eventually we agreed to the phone as we were not getting any help from them but still today, 6 months later we ddnt get the phone and the initial excess that we paid. They keep telling us they referred the matter of the money to their finance and processed the claim but nothing. This company is *****