Finrite is a *****elent Insuarnce Company

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Thembela C

I had insured my iPhone X with Vodacom that uses Finrite as their insurer. Upon my phone getting lost I followed all the required processes for my claim to be approved. I am told that the claim is approved but for an iPhone 11 which is equivalent to the iPhone XR and valued at R15 000 but my phone was valued at R20 500 on the day of purchase. The phone was insured in the R20001-R25 000 bracket, with the premiums being paid every month without fail. What I am failing to understand is why is my phone being down graded and why am I given a phone that is not within the insurance bracket I took?

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Replies (1)

Finrite Administrators (no longer in business)'s replyOfficial

10 Jan 2020, 08:10

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply10 Jan 2020, 08:10

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team