Finrite Inurance Bad service

Th e service from Finrite Insurance is utterly disgusting. I submitted a claim in August to date the phone has still not be sent. Their service is bad because they don't follow up with their clients or give constructive feedback, instead you as the client has to be the one continuously calling for an update. i have spoken to numerous consultants who give different excuses. Its almost 5 months now, yet they have received the money for the excess. I am very unhappy with their service, they tell you their understaffed or their staff is in training. I just spoke to a consultant now and she put me on hold , i am still on hold as i type this its been 30 minutes, so she basically muted my call the way i see it. Your service is the worst.