Finrite insurance waste of time

On the 03/05/2018 I submitted a claim through Finrite insurance. All requested documents were sent in as per their instructions. On the 13th I called to follow up and they have not even bothered to put through my claim, I was only then given a claim number. On the 16th I was sent the incorrect claim, and the person responding was extremely rude to me when I asked them to check their information as they had sent me a claim for the incorrect phone, they responded to tell me " I needed to check my facts" when the claim sent was under another individuals name. On the 19th they informed me that telkom is having a delay getting back to them with my usage. Its been 2 weeks, probably about 3 now from the first time they actually bothered to submit the claim. Now they are not responding to a single email I send. The whole process has taken just over a month now. I am still paying for a phone and insurance and no one can be bothered to communicate with me. I am frustrated and furious, there is no point in cellphone insurance, it would have been cheaper and quicker to pay off the contract and get a new one. Hopefully this will get someones attention and I can get some assistance.