Finrite insurance ******** with Telkom contract ********

Dear Clients ,Colleagues, Family ,friends my Community friends. Please Advise me what I must do with this? (Finrite insurance ******** with Telkom contract ********),

I have my small company Business account in Telkom services 5 - five contracts running the last 5 years in Telkom with. Always I took out insurance and I thought it would be good to have insurance at the same place as my 3 contract phones insured devices (R844,24) Pmp. But I don’t know which company Telkom deals with (Always I thought Telkom Insurance company). I lost my one of the contract phone, immediately blocked the cell. I swiped my number then Telkom advised me to claim my device they gave me my so called Finrite insurance customer care number so I called Finrite then they wanted all the documents , and went to the police station for Affidavits etc… I have submitted all documents to mail. Clime :TC032978 I made my first claim in Finrite South Africa March 22nd for a lost mobile phone. I received on the SMS Finrite administrators a message to send me the message pay access amount I have paid R2000. Then I didn’t get the call from them. Then I call in day in and out to Finrite and Telkom. I always get the same response as to that they will get back to me till date.(06/06/2020) almost 3 months i have attached invoices also I've gone to multiple Telkom branches but I still haven't been assisted accordingly. Every month I pay Telkom whatever they invoice me in february also . There is no skip, no laps in my account till date. Suddenly someone from Finrite /Telkom April 26th my all my Mobile devices insurance are cancelled without my approval. This is very much unfair because I have never missed not even a single payment but the service I am receiving rather than not receiving from finrite/Telkom is one that is very ********* in South Africa and makes me want to move my cell phone insurance elsewhere. I don't have any more time! I’m literally fed up, you guys. I'm highly disappointed. Guys please stop this ***** services dont use it don't get in trouble .