Finrite Insurance ****!

Finrite has had my phone for the past 4 months! We’ve calling many times and asking about the status of my insurance claim - They’ve never responded with details of my claim and the process of it all. We are in the dark about what is happening with my device.

Tonight they sent a message:

Dear Valued Client, your Telkom Device insurance claim has been approved. An Excess amount of R 2079.90 is due for us to finalise your claim. Bank details for Excess payment: Account Name: Finrite Administrators PTY LTD, Standard Bank Acc ***, Branch code 001206.Kindly use your claim number as payment reference to avoid delays. Please allow 24-48 hours for your payment to be allocated.Finrite FSP46042

I mean how ****my? No detailed description of what we are paying for? Tomorrow morning we are cancelling this insurer. WHAT THE HELL!?