Finrite insurance poor service

I lost huawei smartphone 2019 for the past two months. I managed to open case at midrand police station and send to finrite on the 20 july 2020. Since then up until today finrite is taking me from pillar to post. They ask for my statement to see if my account is up to date, i send them. Then they saying they lost case number i send them i did send them again then now since last week they said i will get my phone even today im still waiting with no hope. Is long overdue and i hope hello peter will be helpful. I have case number with me is 54/03/2020. Finrite is taking advantage of black people and drag their feets when is time to replace phone.