FINRITE INSURANCE IS THE WORST

I have had the absolute worst experience with Finrite. Firstly you're damn lucky if they even answer their phones. Secondly some lady with the worst attitude has the nerve to call me and tell me that they cant find my handset insurance, i must show proof of insurance and that its not her problem that the handset insurance is not on their system. Then i ask her to send me an email so that i may revert with proof...does she? ofcourse not. Then i find another person who sent me claim forms to please assist me....im yet to get a response. this is day 2 of trying to get hold of somebody. Same length of time to get a simple claim form. i cant!!