Finrite Insurance is a **** insurance and provides poor service

I bought a phone from Foschini. When I bought the phone I took insurance with FoschiniGroup. In July this year the phone became faulty I took in for repairs. After a month with no feedback from them I went to Cavendish Store where I bought it. I was told to wait for the insurance to contact me. I waited and no one contacted me. After 2 months I phoned and I was told that they need more details of what happened. How am I supposed to know if no one has contacted me??? I explained to the lady what happened. I asked her how long is it gonna take for them to get back to me, she said about a week. Still today no one has ever contacted me. I still do not know what happened to my phone. And I still pay the insurance for the phone that I do not have. Can someone please help me.