Finrite Insurance from Hell

I have put a claim for a phone via Foschini Westgate since 30 Sept, it has been 2 months and no assistance.

When I called Finrite, I am told they are waiting for some stupid recording. This is the worst insurance ever. I will make sure I inform every client that buys a phone via Foschini not to take insurance with the store as they have the worst insurance to date.

How can a client sit two months without a phone, this is pathetic to the core