Finrite Insurance - Awful Customer Service

It has now been nearly 2 weeks since I emailed Finrite for the first time regarding my claim for my ****** cellphone.

It has been frustrating as there has been no acknowledgement from them that they have received any of my 5 emails that I have sent. I have escalated it with the Telkom manager at Fourways Mall, who also says he can't get hold of anyone from Finrite.

Even more frustrating is that their call centre is not operational due to the lockdown, and they are only working by email (understandably), but then your customer needs to be responded to within at least 48 hours!

I use my cellphone for business and have had to now bite the bullet and purchase another phone cash due to Finrite's poor service! What is the point of insurance if it takes this long to get a replacement! Yet, every month, like clockwork they take their money, no questions asked!

I wonder if I will still have to pay my policy this month, even though I don't have a phone????

Regards Frustrated Customer