Finrite insurance administrators they are so unprofessional,unreliable,******** . Telkom will loose customers because of these insurance policy they using

I lost the phone on the 1 December 2019 and i have submitted the claim on the 2 December 2019 and on the 3 december 2019 i called the customer service to enquire if they receved the documents and i was told by one of the agent i spoke to that they have received documents and she advised that i must email the imei number of the device of which i did and the following day called in again one of the agent told me dat the device im claiming for its not showing on the system because their supplier didnt update and she adviced that she will escalate it. I called in again and spoke to another agent and she told me that the device is not blacklisted they cant process the claim where as the device was blacklisted n even gave them the refrence number, the following day i called in again and the agent told me that u must email the imei number because system its not updated and i told her that i have already emailed the imei number twice and requsted to speak to the supervisor which i was told that i cannot speak to the supervisor because they not allowed to transfer calls to the supervisor. My question what kind of the customer service that you are not allowed to speak to the supervisor? Not to mention that the attitude these agents they have. Then i called again and spoke to the supervisor who promised to call me and email me of which she didn't till today.after 2 weeks claim was approved and was advised to pay for excess fee and that was paid and e-mailed the proof of payments and declaration forms. Since then iv been calling and was advised that the handset was discountinued by their supplier and advised that will be gettng a new device.from then i have been calling every day and getting different storirs from their unprofessional and rude agents.its been 4 weeks without being replaced with the new handset. No waybill number has been sent to me for the past 2 weeks.the last time i called and requested to speak to the supervisor and i could hear the agent speaking to another agent saying that im crazy what kind of a customer service is this that I've been getting from this company? Finrite insurance they just ******** us and they really need to be exposed because what they doing its not fair because i have been paying them without missing any payments. A cellphone claim that take up the whole month that is so ridiculous. They need to send their staff for customer service training.still i havent received the device.i even sent an email to their complaints department and nobody has resonded to the email.