FInrite insurance

Finrite bad service Hi so I took in my phone to Telkom as the back cover had fallen and cracked on the 15 October 2020 gave it a few days and followed up with fin rite to find out if they received the phone but IT had not arrived after constantly phoning eventually on the 29 October got a message that the phone was received and it will take 48hrs to be accessed on the 2nov i received a message from the repair centre to say that it has ben assessed and they are just waiting for me to pay the excess payment. I I phoned Finrite yesterday afternoon phone just rang then went to reception .she answered saying that the call centre is not taking any calls .she took my details and said that she will request a call back from one of the managers. until now no response. Adminplus has taken over from Finrite but all claims before 26 October needs to go via finrite.Tried calling today no option for Telkom@Finrite reception not answering .disgusted with the service. every month the insurance money gets deducted but first claim and I get this kind of service. called again 5 october got thru to reception at finrite requested a call back again no call . customers are been given the run around. where is Telkom in all of this