Finrite in f'in'WRONG!!!

I am sick of Finrite! I've been with them for years (because Telkom automatically adds them every time I renew my contract with them) and every time it comes to filing a claim and getting it settled it's an arduous, frustrating and difficult process. Even contacting them this time around has proven impossible; after I submitted my claim over a week ago (per e-mail to ***) I've not ever received automatic response acknowledging my claim. Not only that, I complained with their complaints e-mail (***), tried phoning them on both land-line numbers in my possession (***) which stays constantly "not available" and their hotline number ***) which says it "is not in service".

I am fed up! What's more, why the hell would Telkom choose to have a company with so many complaints for being disreputable as the preferred insurer?!