Finrite Handset Insurance

I do not know how Finrite got the contract to insure Vodacom and Telkom Phones.

Finrite is totally useless and unresponsive. I've been trying for 5 days calling them 6 times a day and they just do not answer. I've send an email 18 Feb 2019, no response. Then I wrote a nasty mail on the 22nd of Feb 2019 to ********** ********** I then got a response with a form attached to fill in. What the &*%$, why can it not be completed at the vodacom shop where you buy or upgrade your phone?

I think Vodacom and Finrite should part ways, both are extremely disappointing, complicating a simple thing ie completing a form for insurance.

It is always easy to make everything the responsibility of the customer and then play dead.

Pathetic is not strong enough to explain FinRite's service.