Finrite Excuses

I have an insurance cover with Finrite from 2011 . Trying to claim is an absolute nightmare . The information on their system and their administrators IUA is never correct. The consultants constantly respond by saying " I dont know " . I spend hundred of rands contacting Finrite calling then for feedback . An average waiting on the call is 25+- minute while you are holding ..3 Weeks later i am still waiting for my handset and no one is taking responsibility ,