Finrite claim process appalling!!!

My claim started around the 2nd week of november. My phone fell from a balcony and was warped due to impact. i returned to the telkom store where i purchased the phone where i was requested for all paperwork from the store which I've provided. This was then sent to Finrite for assessment. Once i called Finrite, i was again requested for the same paperwork. I had to follow up with Finrite each time for feedback on my claim, and when I requested for them to update me once there is an update, i was told to call back every

few days. Not once in my whole claim process was i updated unless i had to pick up the phone and call. Once my phone was received by Finrite's technical repair centre, it took another few days of following up from my end to finally be told that an excess fee of R500 is due. I requested more information on the excess fee and what it entails from the call centre agent and was advised that this amount was concluded by their repair technician. Due to me knowing how badly damaged the phone was, i asked if this is the excess fee for repairing, and if not being able to repair, would this be the same amount for the replacement of the damaged phone. The call centre agent confirmed this would be one amount for the replacement or repair. Once the payment was made, i mailed off my proof of payment for excess, and finally 4 days later received and sms stating the handset will be sent back to the Telkom store where I have booked it

in. Upon receiving back the phone from Telkom, I was told by the Telkom staff at the branch that the handset is in the original state it was received on the day I booked it in. To my disgust, the entire process and time spent was all wasted to yet receive the handset in the exact same condition! I cannot believe that it would firstly take 1 month for my claim No feedback but only an sms to advise that the handset is being sent to the Telkom branch Paying the excess fee and then receiving the phone in the same state!!!! Calling their call centre number and the call getting disconnected before or while on the line with an agent on numerous occassions

This is really the worst service i have ever received!!! I highly will not recommend this insurance to anyone as it is a waste of time and money.

Claim number: TC004505