Finrite Claim Process 110% Hassle

If I were to choose a cellphone insurance company, I wouldn't choose Finrite insurance in a million years. I insured my cellphone with them from the time I bought it, not a single month did they not get my premium payments but when it's time to claim it's a hassle, from waiting on the line for more than 20 minutes before you get through to a consultant, getting through to consultants with stinking attitudes like Lerato who doesn't even listen to the client and ends up dropping the call.

I sent my claim on 06/01/2020 there was no correspondence to say "we have received your claim and will be assessing" and when you call you get through to consultants like Lerato. I then called again and was promised to receive correspondence and I am still waiting. It's my first time claiming and I am already GATVOEL of FINRITE.