FINRITE CELLPHONE CLAIM

I have had bad experiences with different businesses, but this time around I felt that I NEED to register with Hellopeter and write a review.

My Name is Brite Nemaranzhe and I am one of those people who were at the receiving end of FINRITE's poor service. I submitted a claim on the 4th of May 2020 for my cellphone that went missing... Before I can share my unpleasant experience with FINRITE, I must say that I am not concerned about the outcome of my claim. I am rather unhappy with the fact that I had to chase FINRITE for a full 8 WEEKS to get a verdict on my claim. It was so difficult to get through to the most relevant consultant who will assist me with the details and queries regarding my claim, the switchboard sometimes transferred me to wrong insurance lines, and i kept hearing the story about Hollard being the one delaying the process.

Whilst HOLLARD was apparently citing "delays due to the lockdown", my colleague, who is insured with "MTN CLAIMS ADMYNTEC" received a verdict on her claim within 48 hours. I mean we all are experiencing the lockdown and MTN is unquestionably a big company...

Imagine paying your insurance R107 on time (for more than a year) and without fail - only to be reduced to 8 weeks of poor communication and not knowing whether you should buy yourself a new phone or wait for the insurance...

I am not sure if it was a coincidence, but it was when i wrote an email threatening to take legal actions against FINRITE/HOLLARD that they responded within 48 hours...LOL

I am really disappointed with FINRITE and truly hoping that no customer will be subjected to such delays.

Your in Business Brite Nemaranzhe CELL: ******4703 ID: **********7085