FINRITE CANNOT TELL ME WHERE MY PHONE IS

Handed phone in at CNA Jacaranda on the 18 June 2015 for repairs. It was sent via courier to Finrite. The courier waybill number: RW***5. Yet Finrite cannot pick the phone up on their system. Asked me to phone the CNA Jacarnda centre to get the POD number from them. (WHAT ******* asking a client to do your job) Cna Jacarnda have helped phone the courier to get the POD number and have given it to FINRITE. Yet I have not heard a word about my phone and nobody can tell me what is happening with my claim, let alone where my phone is. I pay my monthly premium on my contract for a phone that appears to be lost! WHAT ABSOLUTELY BAD SERVICE on FINRITES part. <br> I am ****** unhappy that I have to keep begging Finrite to locate my phone. I had a mere cracked screen on my phone and now I don't even have a phone anymore. Had to renew my contract which I didn't want to do because its taken over a month for supposed \repairs"and yet my phone can still not be located. """