Finrite Cancelled my Vodacom Cellphone Insurance instead of updating my details

I upgraded my phone in June 2018 and sent through the necessary forms to Finrite to change the Insurance from my old phone LG G5 to my new Phone LG G7 and in January 2020 i checked my insurance and the details of my old phone the LG G5 was reflecting, I called and spoke to an agent that Emailed the necessary people to update my policy to reflect the correct phone. An Agent by the name of Pinky rep**** on the same day to say that the details have been updated. And now in February 2020 I received my statement from Vodacom and my insurance does not reflect on my account, I called into Vodacom to query this and was told my Insurance has been deleted. I tried calling Finrite to find out why they had cancelled my insurance and this company does not answer their phones. I stay holding for more than an hour at a time and i have been trying to get hold of them for Days. I also emailed the 2 agents that handled the changing of my details and they have not bothered to reply to my emails . The names on the email that handled my original query to change my details was Lehlohonolo Molongwane, Thuto Mashigo, Pinky Tshegofatso Mdekazi. I have all the emails including the original email from 2018.