Finrite

I submitted my claim last year December on the 20th and until today I haven't received my phone, they emailed me a week after my claim saying I should pay R100 excess money of which I did than after they disappeared I than called again in a week time, when I called they sayed I should pay R800 more, I than asked Themba the person I spoke to that why didn't they call me and tell me that he gave me stupid excuses........ And worst of all I have been trying to call them today from morning it says the subscriber is not available, Im so ****ed cz they still debiting my money and I'm paying for something that I do have, people should be aware of this **** Telkom insurance and I was so surprised when I checked on goggle that alot and lot of people are complaining, they having the same problem that I have and I have been thinking of taking legal actions against finrite if I don't hear from them until Friday.