FINRITE C-SURANCE'S APPALLING CUSTOMER SERVICE

I have been claiming for my lost phones since January but I have not received my phones until today.They keep messing with documents with past claims even after countless times of affirming them of the correct details but every time I call there seems to be no progress on my claim, I relate the same information and find myself actually telling them their job as they seem not to understand the system they use or it is poor on keeping track of records and details.I have since been waiting for the delivery of the phones after 4 weeks of having paid excess fee.Each time I call to find out what the delay is I discover that it has not been dispatched after numerous times of times of being assured that it has been done and I should wait for 7 days. It's been four 7-day waitings and only after I call to find out the problem do I get told of another excuse and promise for the \LAST TIME\"that it's coming all to no avail.I have never been subjcted to this appalling service to say the least and I fail to understand why this Finrite company still exists because it is surely not to serve it's paying clients.I do not wish for anyone to join this insurance & be subjected to this kind of disservice"