Finrite By Hollard(Game cellphone insurance)

I have insurance with this company since 2017 January. I changed my banking details had debit order switched. End of January their debit order didn't come off. I then called them and sent them an email with my new banking details, someone called me from their office. Confirmed banking details, I asked for their banking details to pay for the debit orde that didn't go off, I was told end of February I'll be double debited, that never happened. I called again spoke to a gentleman who said there was a system error that's why debit order didn't come off, he will "re-instate my policy" I asked him who cancelled it? Said no one BUT the system error had cancelled it, he will reinstate, he even quoted my new banking details, because they were updated. I asked him for the banking details for me to deposit the premium that never go off, he asked me to hold as he need to confirm if that necessary, then he came back and said it won't be necessary they will debit now 25 March, they were suppose to debit yesterday, but they didn't.

I asked him if I'm still covered even though there was no debit that came of my account, he said yes.

I am very disappointed about their service. I notified them of my new banking details even offered to do manual deposit, they are the ones who said there was no need. I want my insurance re-activated soonest

Bongiwe