Finrite bodacom

Hallo Peter

In February 2018 we upgraded a cell to iPhone 8. With Vodacom Insurance. Signed all documents that was requested. Every month vodacom will receive there insurance money. At that stage vodacom the changed underwritters from cellsure to to finite. The iPhone 8 was handed in for repairs. That vodacom mimosa mall Bloemfontein excepted and was forward to Apple repairs in Jhb. Received back non repairable . As they don’t repair iPhone 8. Finrite/vodacom indurance was NEVER update with new hand set device. Now saying was responsibility to do it. They DOWN graded me to iPhone 6. Keep in mind that only repairs that can be done on them are batteries and screens. So last night after a month of emails SCREAMING and swearing every day. I settled for a device the maximum value allowed. Then we got to the next hurdle they want the device that they have on contract. After proofing to them upgrade new device. They asking for the handset on there contract with that serial no. Saying but policy are if sim get removed and fitted in other device insurance will be cancelled. On top finrite/vodacom have cancelled my insurance without permission. I have never experienced such shocking service. Thank you Christa Strauss